Team / Directorate: Service Management Team / Finance and Corporate Services
Starting salary: £45,367 rising to £50,877 per annum through annual increments being paid each year (pro rata for part time applicants)
Contract type: Permanent
Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome)
Interview Date: 26/09/2025
Post number: 201816 TTJ
The role
We are looking for a confident and capable Service Manager to join our Service Management team within our Digital Data and Technology (DDaT) department. This is a key role, responsible for the management and performance of several DDaT services, including business-critical and high-priority services such as flood and incident management.
In this role, you will have full ownership and autonomy
for the day-to-day operation of assigned services. You will act as the primary point of contact for business customers, maintaining strong relationships to ensure services are delivered effectively and meet agreed service level agreements (SLAs).
Operating at both tactical and operational levels, you will monitor and report on service performance and quality, proactively identifying areas for improvement. Working closely...