Overview
Join our Platform Property Care Commercial team as a Workflow Lead. We’re currently recruiting for three exciting new Workflow Lead roles within our team. This is an exciting time to join us and contribute to our mission of investing in people and places to build a stronger more sustainable future.
In this role, you’ll support one of our three localities and play a pivotal part in managing expectations and exclusions within a Price Per Property (PPP) model. You’ll ensure that all work is correctly capitalised or classified as revenue, in line with Asset Management principles. You’ll work collaboratively across internal teams and act as the key liaison between our PPC operational teams and the Assets Directorate, managing queries, escalations, and resolutions in a timely and professional manner.
Key responsibilities
* Administer and monitor exclusions under Price Per Property (PPP) arrangements.
* Identify opportunities for replacement of capital components to minimise ongoing repair costs.
* Analyse repairs history and make informed decisions to reduce long term repairs cost.
* Regularly monitor property repairs performance through inspections, audits, and dashboard reporting.
* Carry out trend analysis on repairs, properties, locations (e.g. defects, customer complaints, repeat visits) and drive continuous improvement initiatives.
* Support accurate financial forecasting, budgeting, and accruals related to required works.
What we need from you
* Experience of working within a social housing repairs background.
* Knowledge of Schedules of rates would be considered desirable.
* Experience of Microsoft Office software including Excel to intermediate level with experience of analysing data.
* Good analytical, problem solving and decision-making skills. Able to consider impact of decisions and apply reasoned judgement.
* Numerate with ability to understand graphical data, ratios and financial information.
* Proven experience monitoring, measuring and managing service.
Note: While this role is home-based, travel to Worcester or Solihull offices for training and meetings may be required.
Benefits
* Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
* Learning and Development opportunities.
* Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
* Medicash membership for all employees including employee assistance programme, discounted gym membership and exclusive discounts.
* Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and more.
* Pension scheme with up to 12% employer contribution (depending on employee contributions).
* Employee reward and recognition scheme with wellbeing hub and retailer discounts.
How to apply
This is a great opportunity to make a difference in a forward-thinking organisation. If you're passionate about improving homes and communities, we’d love to hear from you!
Apply at ppcrecruitment@platformhg.com; please send your covering letter along with your CV and tell us why this role interests you and what you can bring to the role.
This advert will close at 23:49 on Sunday, 21 September 2025. Interviews will take place on 1st and 3rd October via Microsoft Teams; successful candidates will be contacted to arrange a convenient time.
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