Customer Service
* Engage with customers helping them with their buying decisions and answering any questions to improve their enjoyment of the Castle.
* Strive to provide the warmest welcome to our visitors and engage proactively with customer service.
* Carry out the daily operational duties of the shop as requested by the Retail Supervisor or Manager.
* Processing and promotion of retail transactions through the till system.
* Responsibility for the retail areas including ordering of stock, pricing, rotation and attractive display of stock.
* Increase sales through the provision of onsite tastings
* Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
* Processing sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
* Support the team in achievement of quality assurance Key Performance Indicators.
* Actively support HES seminars, events, functions and promotions.
Teamwork
* Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
* Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery.
Commercial Awareness
* Working together with your team to achieve overall commercial performance targets.
* Maximise commercial opportunities and capitalise on income generating opportunities through selling and upselling appropriate merchandise and promoting other sites and products.
* Assist Retail Supervisor to ensure accurate stock management and assist with stock ordering and deliveries as required.
Health and Safety & Compliance
* Ensure the security of the site, buildings and contents, including acting as key holder (where required).
* Monitor and comply with all H&S procedures/guidance relevant to the site.
* Follow correct procedures to ensure safe operation of all equipment.
* Ensure that the health and safety of staff, visitors and contractors is paramount at all times.
Retail sales experience.
* Experience delivering high standards of customer service.
* Excellent team working skills.
* Knowledge of Electronic Point of Sale till systems.
* Experience dealing with cash, credit transactions and end of day procedures.
Enrolment onto a Civil Service Pension scheme - 28% employer contribution
* 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
* Reimbursement for relevant professional subscriptions
* Support for further education and personal development
* Study leave for work related courses
* Flexible working hours (where appropriate)
* Free entry to all of our properties (with up to three guests)
* Free entry to English Heritage, Manx and Cadw properties