Yalding Surgery JOB DESCRIPTION - Medical Receptionist Duties include but not limited to: To carry out a range of reception and administrative tasks for the day to day running of the reception. Accountability: You are accountable to the Partners, Practice Manager Specific Duties: 1. Reception Duties Greeting patients politely and ensuring that the appointment system is run efficiently, managing queues through the telephone and face to face. Explain practice arrangement and requirements for new and temporary patients, booking a New Patient appointment with a doctor.
Respond to all queries and requests for assistance to the practice from patients and other visitors appropriately. Keep the reception area clean and tidy. Book appointments accurately and appropriately. Ensure that all patient details are dealt with confidentially in accordance with practice.
Maintain a working knowledge of the appointment system, i.e. times of clinics and duration of appointments, knowledge of EMIS Web. Retrieve and refile records as required. Accurately scanning documents.
Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff ensuring confidentiality and privacy. Maintain a working knowledge of computer/clinical systems, reporting any problems. Attend and complete online training courses as necessary. Adhere to practice protocols re: confidentiality.