Customer Service Co-ordinator
Location: East Midlands, Derbyshire, Derby
Job Type: Temp to Perm (after 3 months)
Industry: Construction
Salary: £26,000 - £30,000 per annum
An award-winning housing developer seeks a Customer Service Co-ordinator to join their Derby office. This role is integral to maintaining outstanding customer relations and supporting operational teams within a busy construction environment.
The working hours are Monday to Thursday from 8:30 to 17:00 and Friday from 8:30 to 16:30, including a one-hour lunch break. Also can offer hybrid working 1 day per week.
Job Duties
Serve as the primary point of contact for customers, responding promptly and professionally to enquiries, concerns and feedback.
Coordinate customer service activities across multiple teams, ensuring a seamless and positive customer experience throughout the construction and handover process.
Maintain accurate and up-to-date records of customer interactions, service requests, and resolutions using company systems.
Organise and manage appointments, site visits and follow-up communications to ensure customer satisfaction and timely issue resolution.
Support the administration of warranty and aftercare services, liaising with contractors and internal departments as required.
Prepare reports on customer service performance and feedback to identify trends and areas for improvement.
Collaborate closely with sales, construction, and quality teams to facilitate effective communication and delivery of customer commitments.
Assist with general office administration duties, including document management, data entry, and correspondence handling.
Required Qualifications
Strong administrative and organisational skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and work under pressure in a fast-paced environment.
Proficient in the use of Microsoft Office applications, including Word, Excel and Outlook.
Customer-focused approach with a professional and courteous manner.
Education
A minimum of GCSEs or equivalent qualifications including English and Mathematics.
Additional qualifications in administration, customer service or related fields are advantageous.
Experience
Previous experience in a customer service or administrative role, preferably within the construction or property sector.
Experience of handling customer enquiries and resolving issues to a high standard.
Familiarity with managing appointments and coordinating between departments.
Knowledge and Skills
Strong interpersonal skills to engage effectively with customers and internal teams.
Good problem-solving capabilities and attention to detail.
Ability to work independently and as part of a team.
Understanding of basic construction terminology and processes is desirable but not essential.
Working Conditions
Office-based role with occasional visits to construction sites as required.
Standard office environment with use of desktop computer and telephone.
Full-time hours with a structured working week Monday to Friday.
Requires a professional and approachable demeanour to support a customer-facing role.
If you are interested in hearing more, Call Chloe on (phone number removed)