Overview
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Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview
We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.
Responsibilities
* Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
* Drive team sales through effective merchandising, stock replenishment & team motivation.
* Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
* Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
* Ensure that stock replenishment is completed regularly.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPI’s
* Contribute to achieving or exceeding the stores monthly sales target.
* Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience
* Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
* Passionate about retail & hold a good understanding of the latest trends and our competitors.
* Previous experience of coaching and developing individuals.
* Strong communication skills.
* Strong attention to detail & ability to maintain high standards on the shop floor.
* Promote JD Group values to internal and external stakeholders.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: monthly discretionary bonus schemes, company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors), exclusive deals and discounts through TELUS Health, access to digital health and well-being services, health cash plans, internal development courses, access to apprenticeships and accredited qualifications (England Only), discounted gym memberships at JD Gyms, access to colleague networks, opportunities to volunteer, JD Foundation employer engagement forums, Incremental Holiday Allowance, and other staff discounts and development opportunities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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