Job Summary
Belstaff is a functional clothing brand committed to innovation and service. We are looking for a Sales Associate to maximize sales revenue within the store, build a strong client base, and deliver an entrepreneurial level of customer service that sets the highest benchmark for the brand.
Responsibilities
- Set the sales benchmark in store by consistently driving sales, achieving personal sales targets, and encouraging other sales colleagues to achieve theirs.
- Create and maintain a dynamic, positive team environment conducive to generating sales.
- Greet, advise, and assist clients.
- Confidently and professionally answer client questions and queries.
- Cross‑sell and upsell across all product offers in store, ensuring the client is walked through the in‑store collection.
- Focus on the client at all times, exceeding the benchmark for customer service within the luxury retail industry. Be fully conversant with all products, services, and after‑sales options.
- Maintain customer service levels that consistently meet and exceed company expectations.
- Serve as a role model regarding customer service and sales standards at all times.
- Stay up to date on local events and current affairs to promote conversation with clients.
- Ensure good internal customer service with all other Belstaff Stores and with Head Office.
- Handle customer complaints and issues professionally.
- Understand Belstaff’s global and international positioning.
Stock & Security
- All Belstaff stock is the responsibility of all teams.
- Be aware of Company and Store Security procedures and ensure they are adhered to at all times.
- Ensure tagging and other security systems are adhered to in store.
- Protect all stock at all times.
- Remain alert to the possibility of theft and follow Company procedures to minimise it.
- Maintain standards for storing stock on the shop‑floor and back of house.
- Participate in all audits and counts.
Visual Merchandising
- Ensure that merchandising is in line with the Belstaff image and commercial objectives of the store.
- Ensure that stock is correctly labelled, tagged, and available on the shop floor at all appropriate times.
- Ensure that stock is in the best possible condition for sale at all times. If a product is not on the shop floor, it should be stored to avoid damage.
Other Key Duties
- Liaise with the Store Manager and other Managers/Supervisors on day‑to‑day decisions regarding safety, profitability, and legal issues within the store.
Health & Safety & Security
- Be aware of and follow all company rules and HSE legislation.
- You may be required to undertake further duties as your skills, qualifications, and experience allow or as may be assigned to you by the Company from time to time.
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates, so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
