Job Description
Service Engineering ManagerOtley£50,000 - £60,000 + car allowance and benefitsOverview:Our client is an aftercare service engineering business providing servicing, refurbishment, modifications and maintenance on food manufacturing machinery. They are now looking for a Service Manager who will lead a team of field service engineers covering customer equipment in the UK and overseas. Key Responsibilities:
* Manage and schedule a team of field service engineers planning and allocating their workload in response to customer requirements.
* Recruit and develop a team to carry out all service and maintenance requirements.
* Ensure team members are adequately trained to carry out the necessary work on customer equipment, this could be electrical, mechanical and combustion engineering.
* Maintain close day to day contact with the team to gain accurate understanding of resources and allocation of time.
* In busy periods, operate as a Service Engineer.
* Ensure the team complete and deliver all of the necessary paperwork and administration.
* Monitor team performance and drive continuous improvement.
* Drive continuous improvement in service processes, quality, and customer satisfaction.
* Manage spare parts inventory and liaise with suppliers as needed
Person Specification:
* Either a very well established service engineer looking to take the step into management or a service management in a similar role with engineering or industrial maintenance.
* Have a strong working knowledge of electrical and mechanical systems and plant.
* Knowledge of food manufacturing machinery or similar (FMCG, Packaging or Automation)
* Hands on engineering background in a multi-skilled, electrical, mechanical or combustion engineering context.
* Excellent leadership, organisation and communication skills.
* Comfortable liaising with customers and team alike.
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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.