The role of Customer Support Officer will include:
1. Undertaking initial first point of contact enquiries and assessments, including risk assessments
2. Monitoring mailboxes including website enquiries, answering telephone enquiries, and internal referrals via SAP
3. Responding positively to complaints and breakdowns in service delivery to meet customer expectations
4. Supporting the administration of high quality and consistent services whilst creating and implementing improvements
Skills and experiences:
5. Recent experience in a similar role is desirable, such as a Customer Service Advisor or Call Handler
6. Excellent communication and interpersonal skills, with a calm and empathetic nature
7. Proven experience of administration and accurately updating databases
8. Ability to prioritise and organise a busy workload whilst working to deadlines
9. Intermediate knowledge of MS Office would be advantageous
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
10. At least 23 days paid holiday, rising to 28 days after 5 years’ service (plus public holidays) pro rata
11. A pension scheme with employer contributions
12. A variety of online discounts and rewards from major retailers
13. Health and well-being plans
14. Life assurance
15. Family friendly arrangements, including opportunities for flexible working
16. Tax efficient savings through our Cycle to Work scheme
17. A wide range of learning and development opportunities
Job Reference: 225391
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.