Job Description
Position: IT Service Manager, IT Service Operations, Projects, External Clients, Managed Services, Primary Customer Contact, MSP, Software House / Vendor Continuous Improvement, ITIL v4
Location: Manchester, United Kingdom
Salary: Up to 80K
Type: Office-based
Key Responsibilities
* Create and lead a fully operational ITIL service environment from scratch.
* Manage service delivery targets, including SLAs and KPIs.
* Conduct service review meetings, continuous improvement sessions, and internal/external reporting.
* Build and maintain trusted relationships with clients and stakeholders, including site visits.
* Ensure contractual obligations and customer expectations are met, delivering a world-class IT service.
* Proactively manage service delivery, strategy consolidation, and continuous improvement initiatives.
Requirements
* Extensive experience with ITIL and creating operational ITIL service environments.
* Proven track record in delivering IT service projects from start to finish.
* Strong communication skills with the ability to give real-world examples.
* Customer-centric, engaging, and forward-thinking approach.
* Stakeholder management and analytical skills.
Additional Information
This role offers autonomy, respect, and growth potential, including future senior management opportunities. The onboarding process is excellent, with comprehensive training provided.
Contact me ASAP for a full job spec and client info at 07791615703.
About the Client
This global tech company is expanding, investing in technology and staff training, with exceptional facilities including a chill-out zone, gym, free parking, and EV charging. Sponsorship is not provided.
Benefits
* Salary up to 80K with pension and medical benefits.
* 25 days holiday, 40-hour workweek.
* Interviews are onsite and ASAP.
* Location: Warrington, South Manchester, Liverpool & Wigan (commutable).
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