What This Role Is All About
Are you passionate about delivering outstanding customer service? Do you have an eye for detail and a commitment to getting things right first time? If so, a career as a Claims Administrator at Likewize could be the perfect fit for you.
Job Description
Position: Claims Administrator.
Location: Crewe, Onsite.
Salary: £26,540.80 per annum.
In this role, you’ll be at the heart of the customer journey, providing high‑quality support to customers making mobile insurance claims. You’ll respond to requests for assistance, clearly explain programme details, and expertly manage queries through the claims fulfilment process within a dynamic call centre environment.
Likewize is authorised by the FCA, which means our operations must meet a range of regulatory standards. Compliance is a key part of each role to ensure we protect consumers and comply with the FCA’s enforcement powers.
Your Key Areas of Focus
* Provide clear, accurate information and support as a trusted expert.
* Process mobile insurance claims efficiently and accurately, ensuring a smooth customer journey.
* Recognise and respond to vulnerable customers with care and professionalism.
* Deliver outstanding customer service across multiple channels, including inbound calls and email communications.
* Respect the value of information by following Likewize’s data protection and information security policies.
What We’re Looking For
* Natural customer‑focused approach with confidence to adapt style to different personalities and situations.
* Strong communication skills, building rapport and engaging in professional conversations.
* Excellent organisational skills to multitask, prioritise and manage time in a fast‑paced environment.
* Strong computer literacy with confidence to work across multiple systems and programmes.
Benefits and Perks
We offer an onsite gym, free on‑site car parking, and a lively office environment with well‑equipped desks and wellness rooms. The Crewe office is conveniently located with easy access to public transport.
EEO Statement
Together we are committed to creating a work environment where differences are celebrated. We are a Disability Confident employer and encourage applications from individuals with disabilities. We will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity.
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