Exciting Customer Service Opportunity!
Start Dates: April/May
Pay Rate: £12.21 per hour (weekly pay)
Contract Type: Temporary with potential to go permanent
Location: Cumbernauld
Hours: 20 hours, 4 days per week, shifts between 6pm - 11pm Monday - Friday and between 7am - 11pm Saturday or Sunday working on a rota basis (One full weekend day 8 hours, 3 half days during the week 4 hours)
Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use?
We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor!
What You'll Do:
1. Be the First Point of Contact: Provide top-notch support via phone, email, or instant message.
2. Handle Inquiries: Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage.
3. Troubleshoot Issues: Identify the root cause of problems and use resources to resolve them efficiently.
4. Document Support Requests: Track and document inbound support requests, ensuring accurate notation of issues.
5. Update Customer Information: Ensure accurate entry of contact information.
6. Meet Job Standards: Adhere to quality standards, schedules, and average handle time.
What We're Looking For:
1. Customer Service Excellence: Deliver outstanding service to ensure high levels of customer satisfaction.
2. Communication Skills: Excellent verbal and written abilities.
3. Tech Savvy: Strong computer navigation and operation skills.
4. People Skills: Demonstrate effective interpersonal skills and sensitivities when dealing with others.
5. Team Player: Ability to work both independently and collaboratively.
Ready to embark on this exciting journey? Apply now and become a part of our dynamic team!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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