We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral, working hours per week from Monday to Friday.You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium-level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed.
Your new role
1. Overseeing voids and lettings, ensuring all paperwork and inspections arepleted, and ensuring all rent and service charge arrears are resolved
2. Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures
3. Acting as key point of contact for localmunities, stakeholders, tenants and internal colleagues
4. Assisting tenants with benefit applications and ensuring ie maximisation
5. Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately
6. Providing daily, weekly and monthly reports to the management team
What you'll need to succeed
7. Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice
8. Experience ofpleting risk assessments/support planning
9. Experience of managing and dealing with various ASB and other tenancy breaches
10. Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications
11. Driving licence with access to own vehicle and valid business insurance
What you'll get in return
12. Option to be paid PAYE or Umbrella
13. Mileage reimbursement
14. Temp to perm contract (6-month agency)