Red Recruitment is recruiting a Customer Service Advisor in Evesham to join our client for an immediate start on a temporary basis.
Benefits and Package for a Customer Service Advisor:
* Salary: £12.21 per hour
* Hours: Monday - Friday, 8am - 5pm (with potential to flex these hours after training)
* Contract Type: Temporary, with opportunities to apply to a permanent role
* Location: Evesham
* Start date: Immediate start, Monday 27th October
* On-site parking
* New, modern office
* Excellent transport links
* Smart-casual dress
* Full training provided
Key Responsibilities of a Customer Service Advisor:
* Respond to inbound customer enquiries via email and chat, ensuring first-contact resolution wherever possible
* Use all relevant systems as tools to deliver exceptional service and maintain the 360-degree view of our customers
* Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible
* Maintain up-to-date knowledge of products, services, and processes
* Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.
Key Skills and Experience of a Customer Service Advisor:
* Previous customer service experience
* Ability to work in a fast-paced, high-volume environment
* Clear, professional communication skills (written and verbal)
* Strong problem-solving mindset and ability to work independently
* Basic computer literacy and confidence using customer service platforms
* Team player with a positive attitude and a passion for customer satisfaction
* Experience using CRM systems is desirable
If you are immediately available, interested in this position and have the relevant experience required, then please apply now!
Red Recruitment (Business)