Job Overview
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As a Scheduler in this fast-paced role, you will manage daily schedules for engineers, from planned maintenance, reactive work and arranging sub-contractors, ensuring timely completion of tasks and high customer care standards, focusing on KPI's. Your responsibilities include updating engineer reports, procuring materials, organizing client callouts, and managing operative diaries. You will develop and evaluate plans, liaise with operations management for approvals, and monitor outstanding work. Additionally, you will drive operational excellence, address engineer queries, update relevant data, communicate quality concerns and liaise daily with the client. The role requires strong organizational, communication, and multitasking skills, with experience in an operational or helpdesk environment preferred. Knowledge of CAFM system, Maximo preferred.
Key Responsibilities:
1. Handle reactive queries, logging and tracking through to completion.
2. Assist the Manager with daily coordination, reporting, and workflow management.
3. Log service jobs, schedule engineer attendance, and maintain accurate customer updates.
4. Prepare quotes for repairs and spare parts; monitor supplier deliveries.
5. Liaise directly with the client, monthly meetings to keep them updated with ongoing works.
6. Weekly meeting with engineers.
7. Respond promptly and professionally to client enquiries via phone and email.
8. Help ensure smooth and efficient service operations by maintaining clear, organised records and communication.
Ideal Candidate:
Experience in a customer service, service administration, or technical support role. A background or interest in engineering/equipment servicing is highly desirable.
Excellent communication skills with a friendly, confident telephone manner. Strong organisational skills with excellent attention to detail.
Ability to troubleshoot and problem-solve logically and confidently.
Comfortable using Microsoft Office, CAFM platforms (Maximo preferred, but not essential), and general IT systems.
Reliable, consistent, and able to manage multiple tasks in a busy environment. A proactive team player who takes ownership and works well under pressure.
#MISCH
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Aanchal Sharma at .