Customer Service Advisor Join a friendly and professional team as a Customer Service Advisor providing exceptional service to customers while managing live orders and ensuring smooth communication across departments. If youve also worked in the following roles, wed also like to hear from you: Customer Support Representative, Client Services Coordinator, Order Processor, Customer Account Executive, Sales Administrator, Customer Service Representative, Customer Support Advisor, Call Centre Agent, Contact Centre Agent SALARY: Competitive Depending on Experience Benefits LOCATION: Sutton-in-Ashfield, Nottinghamshire, East Midlands JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor to support customers with their ongoing orders and ensure their satisfaction through proactive communication and efficient service. As a Customer Service Advisor you will act as the main point of contact, updating clients on delivery progress, liaising with internal teams, and maintaining accurate data within the ERP and CRM systems. The Customer Service Advisor will also play a key role in improving service performance by monitoring production timelines, resolving issues promptly, and maintaining professional standards throughout all communications. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor include: Manage Customer Communications: Handle day-to-day customer interactions through email, phone, Teams calls, and customer portals Update Order Status: Provide customers with regular updates on delivery and production progress Order Administration: Input new RFQs and purchase orders into the ERP system accurately Monitor Production: Track production progress and challenge any potential delays Coordinate with Departments: Work closely with production and logistics to manage customer expectations Maintain Records: Manage customer order books and ensure CRM data is accurate Investigate Issues: Check ERP systems to verify order status and stock availability Support Teams: Provide administrative support to other departments when required Ensure Compliance: Follow all company health, safety, and security policies Housekeeping: Maintain high housekeeping standards across the department CANDIDATE REQUIREMENTS Proven experience in a customer service or administrative role within a manufacturing, logistics, or office environment Excellent communication and interpersonal skills Strong organisational and multitasking abilities Experience using ERP or CRM systems Confident in Microsoft Office applications (Word, Excel, Outlook) Ability to manage workload efficiently and work collaboratively with other teams A proactive approach to problem-solving and customer satisfaction Comply to the required Security standards mandated by the Company and its customers HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13997 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Sutton-in-Ashfield, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ