Job Overview:
Working in a busy team environment you will assist in the smooth running of a busy sales and customer service department primarily within the export area of the team. The ideal candidate will have previous experience of working within a Customer Service role coupled with excellent communication and listening skills.
Main Duties:
* Call handling from existing clients, inbound and outbound.
* Processing and confirming customer orders.
* Resolving customer queries and building strong relationships.
* Work closely with internal departments to ensure customer delivery targets are met.
* Arrange shipments to countries all over the world.
* Prepare and provide documents to customers in accordance with terms of shipments.
* Complete customs procedures, working with appointed routed agents and company operated services.
* Monitor orders from point of receipt through to delivery.
Key Skills Required:
* Proven work experience within a customer service role, preferably in a commercial environment.
* Ability to effectively manage customer expectations and sustain strong relationships.
* Excellent IT skills with a knowledge of MS Office.
* Good communication skills, accuracy, and attention to detail.
* Strong organisation skills with the ability to work on own initiative.
* Account Management experience would be beneficial but not essential.
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