Main duties of the job
As a UEC/ROC Operations Senior Manager, the post holder will work with the Head of ROC and the Head of UEC to manage the provision of an efficient, effective and high‑quality professional and well‑co‑ordinated Urgent and Emergency Care service capable of meeting all statutory, regulatory and NHS requirements, ensuring alignment with the activity of the organisation.
The role will also manage delivery of the critical path for the improvement of performance across the region, delivery through the winter period and sustaining performance thereafter.
Flexibility is of the highest importance within the ROC. As a 7‑day working team, the post holder must be able to work weekends and bank holidays on a shared rota basis. During quieter periods the post holder may be expected to support other teams or directorates depending on skill and experience.
About us
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education and commercial specialisms, enabling us to design and deliver high‑quality NHS services.
We lead the NHS in England by:
* Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
* Making the NHS a great place to work, where people can develop and make a difference
* Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
* Optimising the use of digital technology, research and innovation
Job responsibilities
Provide programme management support to promote, enable and ensure delivery of the UEC delivery plan within the local geographical area. This will involve working with colleagues in national, regional and local teams, ICBs/SCCs to ensure that systems and processes are shared and implemented once across the North West to avoid duplication of effort.
Provide local leadership and regional subject‑matter expertise in a discipline relevant to urgent and emergency care and/or change and transformation. Post holders are expected to take a local focus for delivery alongside a regional focus for the key areas of the programme.
Manage the delivery function locally for the UEC national priority to ensure that all requests for information from the national team are responded to in a timely way. This will involve designing and implementing processes to respond to such requests, coordinating information from networks and ICBs/SCCs and providing advice and guidance in relation to such requests.
Ensure there is a clear overview and grip on a portfolio of UEC implementation issues within the local area and that the senior management team and local tripartite group have timely accurate information to support decision making. This will involve working closely with the analytics teams, local teams and ICBs/SCCs.
Work with the managers within the regional programme team and across other priority programmes to ensure consistency of approach, share learning and tools to support effective programme management.
If required, the post holder will participate in the EPRR on‑call rotas.
Secondments
Applicants from within the NHS will be offered on a secondment basis only; agreement must be obtained from their employer prior to submitting the application.
Person Specification
Qualifications
* Educated to masters level or equivalent level of experience of working at a senior level in a specialist area
Knowledge and Experience
* Extensive knowledge and experience of managing urgent & emergency care programmes
* Experience of building effective cross‑functional working relationships to drive organisational agenda
* Extensive knowledge of specialist areas acquired through postgraduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
* Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations
Skills, Capabilities and Attributes
* Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
* Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects relevant to post portfolio
Values and Behaviours
* Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
* Self‑awareness in teams of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
* Values diversity and difference operates with integrity and openness
Head of Regional Operations Centre (ROC)
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