Job Title: Customer Service Advisor – Waste Services (Office-Based) Location: Rotherham (S66) Salary: £12.85 per hour (PAYE) Contract: Full-time, Temporary (6-month contract) Hours: Monday to Friday, 8:00am – 4:00pm Start Date: ASAP Clearance: Basic DBS required Job Overview: Rotherham Local Authority is seeking a reliable and professional Customer Service Advisor to join the Waste Services team on a 6-month temporary contract. This is an office-based role dealing primarily with waste-related enquiries and complaints. You’ll be the first point of contact for residents, handling a high volume of calls, emails, and bookings, and taking payments where necessary. This role is perfect for someone with strong communication skills, a calm and professional telephone manner, and a confident grasp of IT systems. Key Responsibilities: * Handle incoming phone calls regarding waste collection, complaints, missed bins, and other waste-related services * Respond to resident emails and enquiries in a timely and professional manner * Process payments and bookings for additional services or special collections * Accurately input and update records using Microsoft Excel and Word * Log complaints and escalate issues where appropriate * Liaise with operational waste teams and other internal departments Essential Requirements: * Previous experience in a customer service or call handling environment * Proficiency in Microsoft Office, particularly Excel and Word * Strong communication and organisational skills * Ability to work independently in a fast-paced environment * Must be IT literate and comfortable navigating multiple systems * Basic DBS (Disclosure and Barring Service) clearance is required prior to start CLICK TO APPLY - If you’re enthusiastic, IT-savvy, and passionate about delivering excellent customer service within a public sector environment, we’d love to hear from you. Contact Sophie Scott at SWIFT Temps Ltd – Bradford Team, Please Note: This vacancy is being advertised on behalf of SWIFT Temps Ltd, which operates as an employment business