Job overview
We are delighted to invite applications for the position of Cross Site, Speciality Services and Outpatient Matron. This is a 12 month fixed term or secondment opportunity. The post holder will be responsible for the delivery of key quality targets and ensure that a positive patient experience is provided to our patients and their carers. The post holder will also lead and contribute to service improvement initiatives within the service line.
You will have a strong leadership style, be a registrant with the NMC, GDC or HCPC and have demonstrative experience in supporting staff wellbeing, clinical governance, streamlining services, H.R processes, budgetary, complaints and concerns management.
Main duties of the job
The post holder will provide effective and efficient leadership to the Dermatology, Ophthalmology, Outpatient, Plastics and Laser departments, cross-site between Luton and Dunstable Hospital and Bedford Hospital, focusing on ensuring high quality patient care and an optimal patient and carer experience for all.
You will work alongside the Head of Nursing, to provide strategic and operational leadership, clinical advice, education and support to all level of health care providers.
Provide professional leadership and expertise, interpreting and implementing national targets and initiatives.
Promote a culture which enables staff to take a questioning approach to their practice and support nursing research.
Lead for clinical governance and clinical risk, ensuring local and national quality and clinical standards are embedded within the services and learning shared as necessary.
Responsible for ensuring optimum use of staffing and skill mix to achieve safe, effective, high quality care within allocated budget and in line with Trust rostering policy.
Ensure a seamless multi professional approach to the care of patients and their families.
Develop and embed cross site patient pathways and standard operating procedures
Deputise for the Head of Nursing when required.
To participate in the Trusts ‘on call’, 7 day Matronsrota
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
Key Responsibilities
Clinical Quality and Safety
Professional Leadership and Operational Management
Service and Workforce Development/Transformation
Clinical Governance Risk and Patient Experience
Clinical Quality and Safety
To provide dynamic, professional leadership and direction to all departments, ensuring the highest standard of clinical care and service provision to patients.
To be an accessible and visible presence across all departments within the given area of responsibility, advising and supporting department staff, patients and their families.
To facilitate, support and empower Departmental Managers to manage their areas effectively, supporting the development of the individual, their ward staff and their services.
To work collaboratively with other Matrons in the Trust, contributing to the development and delivery of both Trust and Divisional objectives and assisting in the delivery of the Clinical Governance Agenda.
To participate in the Trusts ‘on call’ 7 day Matrons rota
Clinical Governance Risk and Patient Experience
Work with the Corporate Nursing and the senior management team to monitor and evaluate Patient Experience within the service lines.
To work closely with the tri-umvirate to ensure monitoring of compliance with clinical governance standards, regulatory requirements, other Trust-wide policies and processes and ensure best practice requirements are in place.
Ensure that complaints and issues from patients and staff are resolved in a timely and appropriate manner in line with Trust policy and procedures.
Maintain review and update the service Risk Register escalating high risks to specialty and Trust level as appropriate.
Ensure compliance withorganisational targets for reporting and investigating incidents, complaints and serious incidents.
Ensure a safe and open culture to share learning from incident/complaints and feedback from incidents investigations with staff.
Represent allspecialities at speciality and Trust governance meetings as required.
Lead on Emergency and Business Continuity Planning and ensure that all staff understand their roles and responsibilities.
Professional Leadership and Operational Management
Be visible and accessible and provide clinical and professional leadership to all members of the team.
Maintain a culture of service quality and improvement and excellent patient experience.
Develop and embed cross site patient pathways and standard operating procedures.
Share line management responsibility for staff ensuring that all nursing staff participate in performance review / appraisal.
Share responsibility and accountability for the effective management of resources within the nursing budgets including the usage of bank and agency nursing staff ensuring financial resources are controlled and utilised effectively and demonstrating value for money and high quality patient care.
Work within your professional code of practice (HCPC or NMC) and ensure that all nursing staff work within the Nursing and Midwifery Council Code of Professional Conduct. Take appropriate action when standards are not met.
Ensure that care provided is responsive, safe and effective.
To work closely with all members of the multi professional team to address service delivery issues and challenges to ensure the delivery of high quality care within available resources.
Service and Workforce Development
To ensure effective strategies for the recruitment, retention and development of nursing staff are maintained and further developed.
Act as a role model to staff at all times, exhibiting high standards of professional behaviour and maintaining an innovative, creative and developmental leadership style.
Provide a positive learning and developmental environment for all pre and post registration practitioners.
Manage all matters relating to capability, poor performance and sickness absence proactively and in line with the relevant Trust policies.
To ensure compliance with the Trust’s statutory and mandatory training requirements, monitoring departmental performance and putting action plans in place where performance falls below the agreed standards
Work with the senior nursing management team and corporate nursing to ensure that the staff establishment and profile is sufficient to meet the needs of the service, is in line with national guidance and is safe and manageable within the financial resources available.
Person specification
Qualifications
Essential criteria
1. •Relevant knowledge and experience to degree level
2. •Registered Nurse, Midwife or Allied Healthcare Professional
3. •Evidence of continuous professional development
4. •Mentorship/ teaching and Leadership qualification
Desirable criteria
5. •Project Management Qualification
Experience
Essential criteria
6. •Proven experience of working at a band 7 or above
7. •Experience of managing a team and performance management
8. •Complaints and concern formal management
9. •Leading changes in practice in a complex environment to improve performance/services
10. •Financial procedures and processes, including budget setting and establishment reviews
11. •Identifying and interpreting national policy and implementing required changes
12. •Clinical credibility
13. •Experience in working collaboratively across agencies and organisations to improve patient care
Desirable criteria
14. •Experience in Outpatient nursing setting
15. •Evidence of individual research or audit of nursing practice
Knowledge
Essential criteria
16. •Knowledge of risk management and governance
17. •Ability to deal with conflict and challenge
18. •Understanding of change management
19. •Awareness of national nursing and midwifery initiatives in relation to specialist services
20. •Able to use IT systems including Microsoft Office.
21. •Understanding of the current NHS agenda and health policy including transformation and workforce
22. •Knowledge of service improvements and project management
Desirable criteria
23. •Experience of other NHS IT systems
24. •Understanding of the relationship between providers and commissioning organisations
25. •Analytical and problem solving skills
Personal Skills
Essential criteria
26. •Good analytical and problem solving skills – ability to respond to unexpected demands.
27. •Ability to work independently and make autonomous decisions.
28. •Excellent leadership skills
29. •Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use influencing and negotiation with individuals and groups including stakeholders
30. •Ability to embrace, lead and drive change in a complex environment
31. •Ability to organise and prioritise own workload
32. •Able to work flexibly to meet the demands of the role
33. •Demonstrates a strong desire to improve performance and services
34. •Able to form and maintain excellent professional relationships with all members of the multi professional team
Other
Essential criteria
35. •Ability to travel independently and routinely within/around Bedfordshire as required for the cross-site role
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
If you have problems applying, contact
Address Luton & Dunstable Hospital NHS Trust
Lewsey Road
Luton
Bedfordshire
LU4 0DZ
Telephone 01582 497325