Overview
AllClear is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.
Department: Inbound Sales
Location: Romford
Compensation: £24,525 - £45,000 per year
About the Role
We’re now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance—placing exceptional customer service at the heart of everything we do. If you’re passionate about delivering service excellence and thrive in a fast-paced, ever-changing environment, this could be your ideal next step. The role includes some weekend shifts and sales training.
Why Join Us
* Competitive Starting Salary: £24,525, plus a guaranteed £250 monthly training bonus for the first 6 months.
* Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually.
* Elite Bonus: Quarterly uncapped bonus opportunities.
* 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday.
* Benefits: Company-paid health cash plan, Company pension scheme, Holiday buy scheme, Staff discounts on travel insurance.
* Ongoing training on our products and real career progression opportunities — we promote from within.
* Supportive, friendly team where your ideas are valued; based in Romford with easy transport links and nearby amenities.
Key Responsibilities
* Deliver friendly, expert service that reflects InsureandGo values, supporting customers with pre-existing medical conditions.
* Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
* Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
* Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
* Engage in ongoing training to improve knowledge and skills for career growth.
* Collaborate with colleagues to enhance customer experience and share constructive feedback.
* Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.
What We're Looking For
* Experience delivering exceptional service in a customer service or contact centre environment.
* Confident working toward sales and service targets, with a clear understanding of what great performance looks like.
* Skilled in building rapport and creating positive customer experiences—especially for those who need extra care when travelling.
* Comfortable navigating contact centre systems and processes; able to handle multiple tasks efficiently.
* Proactive and solution-focused — you think ahead, solve problems quickly, and look for ways to improve.
* Strong team player who thrives in a collaborative environment and supports shared goals.
* Passionate about helping people and making a real difference with every call, email, or chat.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Insurance
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