Our client has a vacancy for a Customer Service Specialist to be part of the Customer Service team
responsible for the operational customer support of the assigned territory and export. This role is offered as a temporary, full-time role, expected to last 3 – 4 months. The role would suit someone with previous experience using SAP.
Responsibilities
• Ensure excellent customer service
• Support assigned Account Managers with regards to customer service, and related issues
• Accurate and timely processing of customer purchase orders in SAP.
• Accurate and timely processing of customer purchase orders
• Accurate and timely processing of customer purchase orders received via customer platforms
• Process and manage call-off orders, blanket orders and standing orders
• Preparation of export accompanying documents according to customs requirements
• Recycling process – working with external supplier, manage process and communication
• Provide accurate and timely backorder information, including alternative products
• Resolve customer queries in a timely manner, liaising as required with Warehouse, Account Managers, Service, Marketing and QA.
• Receiving, processing and closing complaints including returns
• Maintaining price conditions and price lists in SAP after consultation with Purchasing and Sales
• Provide accurate and timely price file reports/documents to...