Overview
Location: Telford | Job Type: Contract | Industry: Business Transformation | Job reference: BBBH433255_1771406952 | Posted: about 3 hours ago
Role Title: Service Designer
Duration: 6 month contract
Location: Telford, Hybrid 2 days per week onsite
Rate: up to £483 p/d Umbrella inside IR35
Role purpose / summary
One Login are looking to accelerate all phases of Delivery Work and need a strong Service Designer to support and drive this request. Responsibilities will also include being a Lead Service Designer and working closely with the other Service Designers in One Login, providing guidance and support.
Responsibilities
* Research users and journeys; understand business needs; explore the current service; identify constraints; review dependencies; work closely with stakeholders.
* Develop clear problem statements, refined scope, assumptions, documented user needs, and options on how to address problems; support to feed into an end of discovery report.
* Collaborate with UX & Build teams; shape delivery for the team; improve ways of working; provide output to feed into stakeholder updates/reports.
* Create user journey maps and service blueprints; visualise the problem space and opportunities.
* Work with the One Login programme across the many phases of work to be delivered over the coming years.
Qualifications / Experience
* Service Designer (or experienced Interaction Designer) with ability to create user journey maps and service blueprints.
* Experience contributing to design changes within a multi-phase programme; ability to work with UX & Build teams.
* Ability to challenge the status quo, and to help shape working practices in a fast-paced environment; focus on delivering modern digital services.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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