Who are we?
At Simply Lunch, we are all about improving lives through delicious food. Our commitment to delicious food and our local communities has been central to our South London business since it was founded in 1979. Today, we are as committed as ever to creating high-quality hand-crafted products, made to improve lives and protect our beautiful planet. All our food is handmade at our facility in South London with the same care, love and admiration that we've shown since day one. Our talented team fuels the success at Simply Lunch, combining expertise and passion to craft products that improve lives through delicious food.
About the Role
As a Customer Experience Executive, you'll be the voice and heart of Simply Lunch for our customers—ensuring that every interaction is seamless, professional, and positive. From handling inquiries to resolving complaints, you'll work closely with teams across operations, marketing, and product development to ensure customers feel valued and supported.
This is not a reactive role—it's about taking initiative. You'll anticipate customer needs, reach out proactively before issues arise, and build long-term relationships rooted in trust.
What You'll Be Doing
* Delivering outstanding customer support across multiple channels with empathy and professionalism.
* Taking ownership of customer accounts—building relationships and driving satisfaction.
* Collaborating with cross-functional teams to resolve issues quickly and effectively.
* Proactively reaching out to customers (e.g., notifying them of delays before they even need to ask).
* Investigating and resolving complaints within agreed timelines, always keeping customers informed.
* Spotting opportunities to improve our processes and customer journeys.
* Supporting colleagues, mentoring new hires, and contributing to a culture of continuous learning.
What We're Looking For
* Proven customer service experience (B2B or similar environment preferred).
* Excellent communication skills—written and verbal—with a warm, empathetic style.
* Strong problem-solving skills and the ability to remain calm under pressure.
* Confidence with CRM systems and a knack for staying organised while juggling multiple tasks.
* A collaborative team player who thrives in a fast-paced environment.
* Initiative-taking and resilient, always a step ahead when it comes to customer needs.
* Passion for food, people, and making a positive impact.
Why Join Us?
At Simply Lunch, we are:
* People First – caring for our team and customers alike.
* Customer Obsessed – always going the extra mile.
* Stronger Together – thriving through collaboration.
* Accountable & Excellent – delivering on our promises.
* We Do the Right Thing – for our people, communities, and planet.
What will you get in return
Throughout your time at Simply Lunch, you will be supported with on-the-job training and development opportunities to further your career. Here are some of the benefits we offer:
· Free Lunch and beverages
· Christmas and summer parties, staff barbecues and sweet treat days, pizza delivery and ice cream van days (we do love a party)
· Access to 1000's of retail and service discounts through our "salary extras" online portal
· Cycle to work scheme
· Pension scheme
· Gym Scheme
· Financial and wellbeing services
· Access to mental health champions
· Discounted car repairs and MOT
· Regular Training sessions
· Sponsored staff Development
· One paid Charity day per annum for you to volunteer at a charity of your choice
· 30 days annual leave
· Long Service Awards
· Cash Plan
Inclusivity and Diversity
Like many other organisations, we are considering with renewed focus what Diversity means to us. What may have been acceptable a short time ago is not sufficient for the future, so we are dedicating a lot of time and resources to creating a workplace where everyone feels valued and respected, especially those who are often excluded or underrepresented.
if you feel that you do not see yourself represented either in the cultural sector or in this professional area because of any part of your identity that makes you special, we would especially like to hear from you.
This is your chance to make a real difference in a growing business where your voice matters.
Apply today and help us improve lives through delicious food.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Gym membership
* Paid volunteer time
Work Location: In person