THE COMPANY
Our client is a Multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Their reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.
PRIMARY PURPOSE OF THE POSITION
A challenging field-based operational management role for someone with patience, energy, and stamina. There is also an opportunity to grow within the business, for ambitious candidates in search of career progression.
MAIN DUTIES OF THE POSITION
* Recruitment
* First‑day training and ongoing development of the team
* Provide support to improve performance
* Communication with the team regularly
* Succession planning
* Training Sessions
* Managing poor performance effectively and within company policies/procedures
* Work alongside HR where necessary to provide support with employee relations and HR disciplinary procedures
* Encourage process improvement
* Ensure a full service is provided to the client and any shortfall is addressed immediately
* Ensure there is a visible presence on‑site at all times
* Arrange one‑off cleans with clients and check if they were satisfied afterward
* Respond to all client concerns quickly and professionally
* Establish and maintain a good relationship with the client
* Always maintain confidentiality
* Ensure the performance of cleaning operatives meets company expectations
* Audits/Payroll timesheets
* Health and Safety checks and training
* Order consumables and materials for sites via the online system
* Ensure monthly site budgets are met
* Ensure personal protective equipment is worn when required
* Report and respond to any issues immediately and in the correct manner
* Requires flexibility
DESIRED SKILLS AND EXPERIENCE
* A positive hands‑on approach with the ability to multitask.
* Excellent communication and client‑facing skills.
* Organised with a 'can do' attitude.
* Strong leadership.
* Confidence in managing staff and sites of all sizes and locations.
* Must have a driving licence.
KNOWLEDGE
* Education: sound educational standard English and Maths. Preferably holding qualifications in Business Studies / Facilities or other relevant trade qualifications.
* Experience: Extensive experience in managing middle management grade staff. Experience in client liaison and multi‑site engagement. Experience in similar manpower‑intensive service industry. Experience in growing accounts/business through organic growth and new business.
MANDATORY REQUIREMENTS
You will be based in the Northwest area. The job involves travelling so someone with a car who can travel is the perfect candidate.
PACKAGE
£32-35k + quarterly bonus (10%) + car allowance (£350 p/m)
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