Overview
CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises career progression and employee development. This is a fantastic opportunity for an organised and proactive FM Administrator looking for a new challenge within a fast-paced, client-facing environment.
Benefits
* Salary up to £28,000 per annum (DOE)
* Monday to Friday, 08:00–17:00 (Fully office based)
* Overtime paid at 1.5x / 2.0x
* 21 days annual leave plus bank holidays
* Company pension scheme
* Genuine career progression opportunities
Responsibilities
* Manage daily reactive and planned requests via CAFM system/helpdesk
* Liaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractors
* Act as key point of contact for allocated client, providing updates, handling queries, and issuing quotations via client portals and CAFM system
* Liaise with engineers to confirm scope of works and produce reports/quotations
* Source and order parts/materials from suppliers where required
* Raise Purchase Orders via CAFM system and sign off contractor invoices
* Monitor contractor performance against SLAs
* Provide administrative support including filing, scanning, document control, and maintaining shared drives
* Review weekly schedules to ensure efficient allocation of resources and skill sets
* Escalate incomplete planned/reactive works to management
* Prepare and issue data for monthly reporting
* Update WIP reports weekly and assist with month-end financial packs
Requirements
* Previous experience in a Facilities Management helpdesk or similar administrative role
* Strong organisational skills and ability to manage workload independently
* Client-focused and professional communication skills
* Comfortable working in a fast-paced environment
If you are an experienced FM Helpdesk Administrator looking for a new opportunity in the Newcastle area, please apply with your CV and contact details.
#J-18808-Ljbffr