Responsibilities Technical Support: Respond to incoming service requests related to PCs, laptops, printers, scanners, mobile devices, and other computer assets. Install, configure, and troubleshoot hardware and software issues. Provide second-tier support for the help desk. Infrastructure Management: Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes. Collaborate with business application teams and server administrators for appropriate projects. Assess third-party applications for deployment and integration into existing operations. User Support: Set up computer systems for new employees. Handle user preferences, file migration, and adjustments. Provide technical support for audiovisual (A/V) equipment. Network Maintenance: Maintain network printers and secure computers. Evaluate and replace computer components (e.g., memory, hard drive, optical drives). Troubleshoot network issues, including switches, connectivity, and network port patches. Incident Management: Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices. Conduct elementary network troubleshooting for remote users. Provide first-level support for network IDF issues and voice over internet protocol (VoIP) devices. Security and Administration: Handle accounts and access requests for software as a service (SaaS) applications and Active Directory. Maintain file system security, data integrity, and password security. Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring). Education, Experience & Qualifications Education: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Experience: Proven experience in desktop support and system administration. Familiarity with Windows, Linux, or Mac systems. Strong analytical and problem-solving skills. Communication Skills: Excellent written and verbal communication. Ability to explain complex concepts to non-technical users. Customer Service: Provide top-class customer service. Adhere to schedules strictly.