Job Title: Director of Professional Services, Bournemouth
Client: Pathlock
Location: Bournemouth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build a trusted advisor relationship with our clients. Manages key metrics for consulting such as utilization, profitability, and revenue growth for the Identity Governance organization. Acts as the reporting point for all individual contributors within the Professional Services organization, responsible for the care and development of the entire delivery team.
Responsibilities:
1. Develop partnerships across other service and domain areas
2. Manage a services team of over 10 members
3. Focus on client satisfaction during service delivery
4. Oversee engagement schedules and resource utilization
5. Create and maintain key sales tools for Application and Identity Governance
6. Develop vendor and partner relationships within Identity Governance
7. Build relationships across Solution Areas, Practices, and Sales leadership
8. Mentor team members
9. Ensure team skills and capabilities are aligned with quality and performance goals
10. Train and equip resources to meet customer expectations
11. Manage personnel performance and escalations
12. Enhance and streamline product security service line offerings
13. Grow and retain team members
14. Assist sales in identifying and closing new business opportunities
Qualifications:
1. 10+ years in information security and/or professional services
2. Minimum of 8 years experience in Identity Governance and Administration or Identity and Access Management
3. 5+ years in mentoring and managing professional services teams
4. Understanding of consulting financial metrics
5. Experience leading delivery projects with successful outcomes
6. Deep knowledge of Application Governance and IAM, including Governance, User Lifecycle Management, and Identity Data Management
7. Experience with Pathlock, SailPoint, and Saviynt solutions
8. Experience delivering services across various industry verticals
9. Experience developing and marketing consulting offerings
10. Knowledge of cybersecurity trends and issues
11. Strong communication skills
12. Desire to mentor and grow teams
13. Experience in enterprise software or systems integration
14. Client and partner communication experience
15. Ability to manage multiple projects
16. Experience in consulting, project planning, resource management, and solution implementation
This job posting is active and not expired.
#J-18808-Ljbffr