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Apprentice Customer Service Representative
Apply From: 07/04/2025
Learning Provider
Delivered by THE GROWTH COMPANY LIMITED
Employer
SAVILLS (UK) LIMITED
Vacancy Description
The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK business. The team has embarked on a 5 year project to transform into a modern, technologically advanced department where they plan to become a Market Leader in their space.
Purpose:
To deliver consistently high levels of customer service to our clients - a clear point of difference so all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services.
You will be responsible for handling incoming telephone and email enquiries for the business, in order to resolve enquiries and generate leads.
Day to day duties:
* Answer incoming calls and provide accurate and complete information in a timely manner
* Resolve customer inquiries, ensuring that the customer's needs are met
* Maintain a high level of knowledge about the company's products, services, and processes
* Follow established procedures for handling customer inquiries and complaints
* Upsell additional products or services to customers, as appropriate
* Accurately document customer interactions and maintain detailed records of customer inquiries
* Adhere to established call handling and customer service standards
* Understand the company's organisational structure and marketing campaigns
* Be the "voice of the brand" and uphold the benchmark of the brand
* Follow all Hive procedures, processes and frameworks
Required Core Competencies:
* Supporting and Co-operating
* Interacting and Presenting
* Adapting and Coping
* Organising and Executing
* Achieving Personal Work Goals and Objectives
* Deciding and Initiating Action
Key Details
Vacancy Title
Apprentice Customer Service Representative
Employer Description
Founded in the UK in 1855, Savills is one of the world's leading property agents. Our experience and expertise spans the globe, with 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Our scale gives us wide-ranging specialist and local knowledge, and we take pride in providing best-in-class advice as we help individuals, businesses and institutions make better property decisions.
Vacancy Location
1 Church Road Richmond TW9 2QE
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000314097
Key Dates
Apply From
07/04/2025
Closing Date For Applications
2025-05-04 23:59:59
Interview Begin From
Possible Start Date
2025-09-01 00:00:00
Training
Training to be Provided
Customer Service Apprenticeship, Level 2 or Level 3 (depending on experience).
On-the-job training is provided to ensure all the required knowledge and experience is obtained throughout the apprenticeship to qualify successfully.
Learning Provider
THE GROWTH COMPANY LIMITED
Contact Details
Apprenticeship Team Vacancy Type:
Skills Required
Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Written skills
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