Ready to dive into the world of tech and build the foundation of an exciting IT career? Twister Solutions—Essex’s go-to IT support powerhouse—is offering an apprenticeship where every day brings hands-on learning, real-world problem solving, and the chance to grow into a full-time IT specialist. Support IT security processes including password resets, user access, group policies, multi-factor authentication, antivirus monitoring, and encryption. Provide technical support to staff and clients via phone, email, messaging, video calls, and the Autotask ticketing system. Use troubleshooting tools to diagnose and resolve IT issues. Install, configure, and upgrade hardware (PC components, network devices, peripherals) and software (OS, Office suites, productivity and monitoring tools). Apply software updates, security patches, service packs, and driver updates across physical, virtual, and remote systems. Work with wired and wireless networks to troubleshoot connectivity, configure devices, and maintain secure access. Gain exposure to cloud technologies, supporting cloud applications and storage solutions. This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Twister Solutions. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further