Manage catering onsite service in accordance with ARAMARK’s standardized program to meet or exceed client expectations, while staying within established budget guidelines.
Job Responsibilities
1.Asist with account manager with the establish and organize the implementation of the ARAMARK Environmental Services program in accordance with ARAMARK standardized procedures. To carry out the standardized ARAMARK work.
2.Manage the catering service routines during mealtime to ensure the smooth operations. Make improvements in accordance with operation objectives.
3.Manage the crew scheduling, shifting and attendance to ensure full support and good service in mealtime.
4. Make on-going improvement of the working efficiency and service quality.
5. Conduct Safety training to enhance safety awareness and provide a safe workplace
6. Manage inventory, tools and materials and fix assets and; Keep tableware and environment safe and clean.
7.Keep good internal communication and collaboration, problem-solving oriented to ensure smooth operations.
8.Establish good communication with clients, meet or exceed clients/customers requirements.
9.Conduct trains to improve service skills and capabilities; Make good working journals and handover checklist.
Qualifications
1.Education: College’s degree and above.
2.Work Experience: Onsite managerial experience of at least 2 years in catering industry, work experience in large-scale property company, five-star hotel or customer service management is preferred.
3.Vocational Qualifications: Familiar with the working procedure and standard in catering, coffee shop; Familiar with professional service system and operations.
4.Computer & Language: Proficient use of MS Office (Excel, Word, PowerPoint) ; certain ability in English.
5.Competency:
--Customer service oriented. Good communicate with customers. Strong spirit of teamwork.
--Ability to work under pressure and deal with complicated problems. Be able to provide quick, effective, and creative solutions to problems.
--Effective capability of implementation, be flexible.
--Integrity and high sense of responsibilities, work enthusiasm, professional dedication. Drive for excellence.
Education