To work as part of a team responsible for the data analysis and data processing of a broad range of personnel administration related transactions received from internal stakeholders, whilst adhering to Service Level Agreements.
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To provide customer-focused support to UK-based colleagues on the telephone and via e-mail on a broad range of personnel administrations matters.
To provide daily support to internal and external stakeholders to support the successful running of the payroll from start to finish.
Key Accountabilities
Analysis and approval of incoming Personnel Administration changes via the Workday system such as: External Recruits
Internal Recruits
Termination
Change Job - Change of Location, Change of Working Time, Change of Contract
Organisational Changes
Personal Details Changes
Leave of Absence - Maternity / Adoption / Sabbatical Leave
International Mobility - Transfer In / Transfer Out / International Secondment / Local+
Monitoring the Interface between the Workday and SAP systems
Processing of all Personnel Administration changes via the 'Interface Monitoring Tool' into SAP.
Manual SAP processing of Personnel Administration changes that cannot be processed via the 'Interface Monitoring Tool'.
Manual SAP processing of all peripheral activities to support main Personnel Administration changes such as holiday pay calculations, settlement agreements, Eligibility to Work forms, P45 / Starter Checklist.
Support testing of all future improvements to the Workday tool
Work closely with the Workday Project Team to implement improvements to the Workday tool
Query handling via email and telephone
Key Qualities
Customer focused and results orientated, with a logical approach to completing tasks
Be able to work using your own initiative and develop effective solutions to problems
Must be a team player and proactively assist other team members when needed
Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas
Ability to work under pressure to agreed deadlines
Work with minimum supervision, self-motivated
Excellent interpersonal skills, be well organised and have a flexible approach
Committed to support continuous improvements
Good knowledge of administrative processes within in office environment
Organisational and planning skills are essential to this role
Experience & Knowledge
Experience of data input, data analysis and handling queries is required and preferably within a payroll environment.
Experience of a computerised payroll system - SAP would be preferable
Experience of a computerised personnel administration system - Workday would be desirable
Experience of working in a busy office environment and performing a broad range of administrative duties
Excellent skills in the use of Google Applications
Proven customer service experience both verbal and written
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