Customer Success Manager - legaltech
Join a fast-scaling LegalTech company that's transforming how top law firms adopt and use legal software. As a Customer Success Specialist, you'll play a key role in ensuring new clients have a smooth, engaging start with our platform while supporting the sales and renewals teams to deliver exceptional service.
What You'll Do:
* Be the go-to contact for onboarding new law firm clients within existing accounts
* Run engaging demos and training sessions for legal professionals
* Create onboarding materials, guides, and FAQs
* Support the sales team with admin and proposals
* Identify upsell opportunities and help reduce churn
What You Bring:
* Proven experience in customer onboarding, sales support or client success
* Great communication skills—you’re confident leading demos and building relationships
* Highly organised, detail-driven, and proactive
* Experience in B2B SaaS or subscription services a plus
* Familiar with CRM tools like Salesforce or HubSpot
What You’ll Get:
* A role with real impact in a high-growth LegalTech success story
* Supportive, collaborative team culture
* Clear opportunities for growth and progression
* Competitive salary and benefits
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