Technical Specialist High Wycombe, Buckinghamshire. Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and integrator partners. In this pivotal role, the successful candidate will be the key player post-sale, managing technical issues, requests, and change requests with finesse and coordination with both internal and third-party resources. With a solid grounding in payments technology, the individual will possess a proven track record in the payment, retail, or hospitality industry, with a focus on EMV, PCI, and Security. This role demands a customer-centric approach, paired with the ability to communicate complex technical concepts to developers and non-technical stakeholders alike. Responsibilities include acting as the primary technical contact for existing customers, developing a deep understanding of client environments and client products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis.