At Firmdale Hotels, we pride ourselves on
delivering exceptional hospitality in some of the most vibrant and stylish
locations in London and New York. Our award-winning hotels are known for their
distinctive design, warm atmosphere, and outstanding service. We believe in
creating memorable experiences for our guests, and our dedicated team plays a
pivotal role in achieving this goal.
We have an exciting opportunity
for a Room Service Waiter to join our highly successful team at the Haymarket
Hotel, one of our premier London locations. This role is perfect for someone
who is passionate about hospitality, enjoys working in a dynamic environment,
and strives to provide top-notch service.
As a Room Service Waiter, you
will be an essential part of our guests' experience.
Responsibilities:
* Taking and accurately recording guests' orders, ensuring their
preferences are noted.
* Making personalised recommendations to enhance the dining experience.
* Promptly delivering food and beverages to guest rooms with attention to
detail.
* Responding to guests' needs and requests efficiently and professionally.
* Maintaining cleanliness and organisation in the room service area.
What you Need:
* The ability to work effectively under pressure in a fast-paced
environment.
* Excellent attention to detail to ensure accuracy and high standards.
* A genuine passion for providing outstanding customer service.
* Strong organisational and communication skills.
* The ability to work collaboratively within a team.
What
We Offer:
* Competitive hourly rate of £16.00 - £17.00 inclusive of
service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash plan (including
contributions towards dental, optical, alternative and complementary
therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per year
for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are
enthusiastic about hospitality and thrive in a fast-paced, dynamic environment,
we would love to hear from you. Join us at Haymarket Hotel and take the next
step in your hospitality career with Firmdale Hotels.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.