The role
will require you to work closely with the key customer stakeholders, service teams and 3rd party suppliers to ensure that services are maintained, sustained and that the customer receives exemplary service delivery.
Key Accountabilities:
1. Working as a Subject Matter Expert (SME), provide Service lifecycle input into bid responses and proposals, including the identification and derivation of customer and business requirements and the definition of appropriate support models, with associated costs.
2. Engage with stakeholders ensuring value and benefits of the Service and Technical Operations policies and processes are recognised and understood.
3. Has the ability to work autonomously and can resolve complex issues with minimal guidance.
4. Ensure that all customer solutions and services align to Service and Technical operations policies and processes.
5. Ability to influence stakeholders across various positions and levels.
6. Work with SD&T (Service Design and Transition) colleagues, the Service and Technical Operations teams to ensure service design packages are approved and accepted to enable Service Transition to commence.
Key Capabilities/Knowledge
7. Provide advice and guidance to influence Service Architecture to ensure an operationally capable solution to the customer/consumer taking into account customer requirements and needs.
8. Ability to influence stakeholders and engage with customers across various positions and levels
9. Ability to produce documentation and high-level plans.
10. High level of competency in Industry Best Practice service aligned frameworks (Eg: ITIL/SIAM).
11. Strong interpersonal skills and can effectively collaborate with others and can demonstrate examples of promoting teamwork across national and multinational teams.
12. Excellent communication skills – Lead meetings and the ability to write, present complex subject matters in a clear and concise manner.
13. Proven understanding of service lifecycle process, cross functional and organisational design including governance structures and interface definitions.
14. Knowledge of SAFe Agile Principles and Practices within large organisations.
15. Can advocate for best practice and is able to provide and deliver solutions for continuous improvement.
Experience & Qualifications:
16. Experience in Service Design and Development within large complex organisations. (Service Architecture)
17. Experience of working across diverse services, products and business.
18. Leading SAFe certification (Knowledge of the SAFe Agile Roadmap)
19. Certified ITIL4 Managing Professional.
20. Commercially astute and holds strong business acumen.
21. Understands BID Process both in the architecture and Design of services along with documentation production.
Desirable:
22. Prince 2 or PMP Project Management experience.
23. Having a knowledge and understanding of MoD Governance, Procurement Structures and Assurance Processes.
Additional Requirements:
24. Ability to travel
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.
Our Benefits:
25. Matched contribution pension scheme, with life assurance
26. Competitive holiday allowance, with the option to purchase additional days
27. Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
28. Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
29. We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
30. Volunteering Opportunities - helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.
For further information on National Security Vetting, please see the link below.