We are recruiting for a Customer Service Executive who is passionate about delivering excellent customer experiences across multiple communication channels. Whether it's a phone call, email, or webchat, you'll be there to support, guide, and empower our customers throughout their journey with us.
What You'll Be Doing
* Respond to customer queries via inbound/outbound calls, emails, letters, texts, and webchat.
* Offer clear, simple, and accurate support, making pensions and financial services easy to understand.
* Handle a wide range of customer needs while adhering to regulatory and internal compliance standards.
* Own customer complaints when they arise, working with relevant teams to resolve issues with empathy and efficiency.
* Be part of ongoing improvement initiatives to enhance the customer journey.
* Maintain up-to-date knowledge through continuous learning in pensions and customer service best practices.
What We're Looking For
* Proven experience in a customer-facing / contact centre service role, ideally within financial services.
* Excellent communication skills - both written and verbal - with the ability to simplify complex topics.
* Strong attention to detail and a proactive, problem-solving mindset.
* A genuine passion for delivering exceptional service and going the extra mile.
* Comfortable using Microsoft Office and customer service platforms.
* A team player who thrives in a fast-paced, collaborative environment.
* GCSEs (or equivalent) required.
Immediate start this role is temporary to start with the possibility to be permanent.
35 hrs per week between the hours of 8.30am - 6.30pm (hours to suit)
Pay £13.50 per hour, paid weekly
Please apply today with your most recent CV
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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