Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
Department
Virgin Music Group is the Independent Services division of Universal Music Group, providing a full range of label services and revenue streams for Virgin Music’s artists, releases, and label associations on a worldwide basis, including Distribution, Marketing, Promotion, Commercial Development, Branding, Sync & Licensing, Lifestyle Marketing, Business Affairs and Finance.
The Role
As Quality Control Manager, you help oversee a remote team reviewing all digital content moving through Virgin Music Group’s supply chain. You are hands-on when needed but primarily focused on oversight, team management and optimisation. The Quality Control team plays a critical role in reviewing product submissions, answering questions and clarifying rules and operations. You are an important part of helping the team balance workload and catalogue integrity with flexibility, ensuring consistent QC and customer experience across time zones.
You will report to the International QC Director and assist with planning, scheduling, training, and resource management, ensuring the team’s actions, policy and procedures are aligned with VMG’s Style Guide and DSP content best practices. You will work closely with operations and support teams to deliver optimal results spanning from client experience to DSP storefronts.
Key Responsibilities
* Oversee Quality Control team managing priorities, execution, and performance
* Ensure QC team is closely and effectively monitoring quality of all submissions
* Act as first point of escalation for answering questions and clarifying rules
* Interface with internal label managers and external label clients
* Take hands on action for time sensitive, urgent releases from priority artists and labels
* Harmonise with International Director of Quality Control and regional managers
* Track metrics, spot trends, and provide analysis of issues
* Assist / coordinate with the catalogue migration team on key migration projects
* Contribute to knowledge capture and knowledge base management
Must Have
Skills and Experience Required
* Demonstrable experience in quality control or customer service role
* Experience in managing people or leading small teams in a hands-on capacity
* Multitasker that thrives in a fast moving and ever-changing environment
* Experience with ticketing systems such as Zendesk
* Experience with current digital music and video style guidelines
* A passion for music and interest in and knowledge of music metadata
Nice To Have
* Knowledge of music services, their systems, processes and requirements
* Experience with Content Management Systems
* Bilingual fluency in English and Spanish or ability to speak a second language
Key Behaviours
* Strong ethical conduct (honesty, integrity, respect)
* Adaptable to fast-paced environments
* Attention to detail and tireless drive to solve problems
* Excellent customer service and relationship-building capability
* Strong relationship building skills, creativity and resourcefulness in getting projects to the finish line
About UMG UK
We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.
Bonus Tracks: Your Benefits
* Group Personal Pension Scheme (between 3% and 9%)
* Private Medical Insurance
* 25 paid days of annual leave
* Interest Free Season Ticket Loan
* Holiday Purchase scheme
* Dental and Travel Insurance options
* Cycle to Work Scheme
* Salary Sacrifice Cars
* Subsidised Gym Membership
* Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category
Universal Music Group