Details
Reference number
425304
Salary
£43,543 - £52,062
GBP
Job grade
Other
Contract type
Permanent
Type of role
Other
Working pattern
Flexible working, Full-time, Part-time, Compressed hours
Number of jobs available
5
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Coventry, York
About the job
Job summary
Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public. This covers failings in services by local authorities, and social care providers. Our investigators look at complaints about most services organisations within our remit offer, with a large proportion of our work involving complaints about children's services and special educational needs.
Job description
The role operates in a collaborative environment where individuals contribute to their team's objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction). However, Investigators are also personally responsible for their own case work and for maintaining high standards of performance and professional practice. Investigators are expected to operate with minimal supervision once experienced, as well as demonstrating a high degree of resilience and confidence in their work within a highly pressurised and supportive environment.
Person specification
Education
* No specific qualification is required, however an understanding and application of the knowledge, skill and experience (listed below) is required. This is typically gained through a degree level professional/academic qualification or extensive practical experience.
Skills
* Able to analyse large volumes of complex information to make clear evidence based decisions
* Able to communicate complex information in plain English
* Ability to actively manage competing priorities, in order to meet targets and deadlines
* Resilience in dealing with challenges to your work
Experience
* Experience of working in a role which involves dealing with a range of service users and/or customers
Benefits
At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.
We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:
Pension : You'll be entitled to join the Local Government Pension Scheme which is a career average scheme.
Work/life balance : We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
Learning and development : We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
Family-friendly : We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
Season ticket loan : We offer our staff the ability to have a loan for their annual travel season ticket.
Wellbeing : We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges
You will be able to join the Civil Service Sports Club.
As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.
Bike loan : We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
Reasonable adjustments : We recognise how important it is to make reasonable changes for staff where appropriate.
Things you need to know
Selection process details
Shortlisted candidates will receive instructions from Peregrine to complete an online verbal reasoning assessment between 26 September and 5 October 2025.
If successful, you will receive an invitation from our external consultant Peregrine on 7 October for an online case study exercise taking place between 9 and 15 October 2025.
Interviews will be held via MS Teams week commencing 3 November 2025.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
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Further information
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