Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Head of contact centre

Rothley (LE7 7)
Morson Talent
Head of contact centre
€117,000 - €143,000 a year
Posted: 17h ago
Offer description

Head of Contact Centre – 12 Month Contract
Location: Leicester or Derby (with travel between the two)
Rate: £450-£550 day
Contract: 12 months
Start date: Immediate
We're seeking a Head of Contact Centre to join our clients Customer Service Leadership Team on a 12-month contract. You'll play a key role in driving a first-class customer experience while leading a large, multi-site team.
Responsibilities:
Lead and inspire a customer-focused team of 200+ across multiple sites.
Drive performance, ensuring KPIs and service levels are met.
Shape and deliver a first-class, multi-channel customer experience.
Support teams through change and continuous improvement.
Develop talent, nurture high performance, and embed a positive culture.
Requirements:
Proven track record in senior leadership within customer service/contact centres.
Experience leading large, multi-site teams in a fast-paced environment.
Strong ability to build and inspire high-performing teams.
Data-driven approach with ability to develop and deliver business plans.
Experience driving transformation projects
Excellent communication, coaching, and change management skills.
If you're a strong leader who thrives in dynamic environments and can deliver real results, we'd love to hear from you.
How to Apply:
• If you meet the qualifications outlined above, we want to hear from you.
Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.

TPBN1_UKTJ

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Head of contact centre
Anstey
Morson Talent
Head of contact centre
£450 - £550 a day
Similar job
Head of contact centre
Leicester
Head of contact centre
£450 - £550 a day
See more jobs
Similar jobs
Service jobs in Leicestershire
jobs Leicestershire
jobs Rothley (LE7 7)
jobs England
Home > Jobs > Service jobs > Head of contact centre jobs > Head of contact centre jobs in Leicestershire > Head of Contact Centre

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save