Please note that this opportunity has a start date of Monday 6 October 2025 so please only apply if you are available to start on this date.
Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support.
This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available.
Benefits include 25 days holiday bank holidays, a generous pension scheme, life cover, wellbeing discounts including gym membership plus many more
Customer Service responsibilities will include:
* Assist customers with varying and sometimes complex situations
* Book routine or emergency repairs from diary management system
* Handle initial customer complaints and forward to relevant person/department
Customer Service skills and experience:
* Great customer service skills and have the ability to actively listen, this does not necessarily have to be office-based experience
* Calls can be complex and difficult so will need to be empathetic and resilient
* Must have good computer literacy. You will be using multiple systems while talking to customers
* The ability to connect and communicate with colleagues across the business
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful