Job Description
Summary:
The Senior Director, Engineering & Technology Operations is a senior leader responsible for the strategic oversight and execution of product, project, and technology functions. This individual will lead and integrate multidisciplinary teams to ensure efficient delivery of technology solutions and operational excellence. A key aspect of this role is the professional delivery of externally facing Salesforce applications to support the services provided by Virtual.
Preference for local candidates to work out of our Wakefield, MA office 3 days/week.
Here's what you'll do:
Leadership & Strategy
* Set and execute a unified vision for technology operations aligned with organizational goals and priorities.
* Provide leadership across project management, product management, development, IT infrastructure, and cybersecurity functions.
* Build, mentor, and manage high-performing, cross-functional teams.
Engineering Excellence (Salesforce Architecture & DevOps)
* Lead process improvements to deliver user-centric, high-quality, and robust products on Salesforce used by Virtual customers.
* Engage with software and infrastructure engineers to define future architectures and scalability solutions.
* Define the future state of multicloud solutions using secure CI/CD and infrastructure as code.
Product & Platform Oversight
* Guide product management to ensure user-centered solutions that drive business impact.
* Oversee the roadmap for enhancements, customizations, and technical debt for scalability and maintainability.
* Translate business requirements into actionable roadmaps and measurable outcomes.
Budget & Financial Management
* Manage the full technology operations budget, including forecasting and planning.
* Drive cost efficiency and ROI through strategic vendor management and resource allocation.
* Provide financial reports to senior leadership, highlighting savings and performance opportunities.
Project & Program Management
* Lead enterprise-wide project management and technical execution.
* Ensure strategic initiatives are delivered on time, within budget, and with quality standards.
* Establish project governance, risk management, and performance tracking frameworks.
IT Services & Infrastructure
* Ensure reliable, secure, and responsive internal IT operations.
* Oversee technology lifecycle, software asset management, and infrastructure performance.
Security & Risk Management
* Lead security analysis and monitoring to protect organizational assets.
* Ensure compliance with data privacy and security best practices.
Cross-functional Collaboration
* Serve as a liaison between technology and business units, fostering collaboration.
* Provide regular updates to executive leadership on program performance and risk.
Candidate Requirements:
* 12+ years in technology leadership with budget ownership experience.
* 10+ years in engineering, especially with Salesforce applications and external APIs.
* Experience managing complex technology operations and budgets at scale.
* Strong knowledge of IT service management, security, and Salesforce development.
* Proven leadership in cross-functional program delivery and stakeholder communication.
* Bachelor's degree in IT, Computer Science, or related; advanced certifications preferred.
The target salary range is $150,000 - $180,000 USD annually, with a comprehensive benefits package including health insurance, 401(k), paid parental leave, bonuses, and unlimited paid vacation.
About Virtual Inc:
Headquartered in Wakefield, MA, with an office in Nashville, TN, and a remote workforce across North America, Virtual has been a leader since 1999. We serve clients like Google, Facebook, and Microsoft, and are committed to our core values of trust, respect, innovation, service excellence, empowerment, teamwork, generosity, and fun.
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