Job Summary
We are looking for a dynamic and experienced Patient Administration Manager to lead our administrative team across all Newmedica Bristol locations. This pivotal role focuses on ensuring operational excellence, optimising clinic and theatre utilisation, and delivering outstanding patient care and customer service.
Key Responsibilities
* Oversee daily patient administration operations, ensuring efficiency and compliance.
* Manage waiting lists and align clinic and theatre schedules with service demand.
* Utilise internal systems (OPERA, ePR, CPM, OpenEyes) to manage the patient journey.
* Lead communication standards and resolve administrative complaints.
* Produce performance reports using tools such as PowerBI.
* Drive continuous improvement in administrative processes and service delivery.
* Lead private patient services, including referral pathways, payments, and reporting.
People Management & Leadership
* Lead and develop a multi-tiered administrative team.
* Manage staffing schedules, recruitment, onboarding, and training.
* Conduct performance reviews and support professional development.
* Foster a culture of collaboration, trust, and high performance.
* Deputise for the Head of Business when required.
Governance & Compliance
* Ensure adherence to CQC standards, GDPR, and internal policies.
* Promote patient safety, infection control, and equality & diversity.
* Support audit activities and represent administration in governance meetings.
* Provide accurate reports to Integrated Care Boards and Head Office.
About Us
At Newmedica, we believe better sight changes lives. We are one of the leading providers of NHS and private ophthalmology services in England, delivering outpatient care, diagnostic testing, and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we are on a mission to make world‑class eye care more accessible for everyone and are expanding rapidly. We are proud to have been certified as a Great Place to Work.
Person Specification
Essential Experience
* Experience in healthcare administration or operational management.
* People management experience.
Essential Qualifications
* Good level of education.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer Details
New Medical Systems Ltd
Newmedica Bristol Aztec
720 Aztec West
Almondsbury
Bristol
BS32 4UD
Website: https://www.newmedica.co.uk/
#J-18808-Ljbffr