Dynamics 365 f&scm functional consultant

Dynamics 365 F&SCM Functional Consultant

Hybrid - Harrow | Permanent | £45,000 - £65,000 plus bonus

A leading global technology solutions provider is looking for a Dynamics 365 F&SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance & Operations, and partnering with vendors on deeper technical issues, releases, and deployments.

You'll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance.

What you'll be doing

* Provide day-to-day support for Dynamics 365 F&O, managing incidents, service requests, and user queries.

* Escalate and coordinate with managed service partners for advanced issues (L3/L4).

* Create and maintain internal knowledge base content and training materials.

* Analyse incident trends, identify root causes, and recommend improvements to reduce ticket volumes.

* Collaborate with business and IT stakeholders to deliver enhancements aligned with D365 best practices.

* Participate in governance and change management processes (CAB).

What you'll need