Job summary
An exciting opportunity has presented itself for a permanent Band 2 Health Care Support Worker to work on the Discharge Waiting Area.
The successful candidate will be instrumental in maintaining patient flow across the Trust by facilitating smooth and efficient patient discharge.
Working with the team, the post holder will ensure safe and timely transfer of discharges to the unit and more importantly, a positive patient experience through the delivery of high standard of patient care.
You will be supported by, and will work closely with DWA In Charge and DWA Coordinator.
The Discharge Waiting Area is now 24/7.
If you are highly motivated and interested and would relish this challenge, and want to take on this opportunity then please contact Chielo Gonzales on extension 3365 for further information or informal visit.
Main duties of the job
Facilitate transfer of patients from the base ward to DWA
Support the Registered Nurse/AP in the day to day running of the Discharge Waiting area.
Ensure that the patients are receiving optimal care whilst under the care of DWA
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500 beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Details
Date posted
12 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
P
Job locations
West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Job description
Job responsibilities
Please see the full job description and person specification attached for more details on the job role.
Job description
Job responsibilities
Please see the full job description and person specification attached for more details on the job role.
Person Specification
Education & Qualification
Essential
* Good general education; GCSE passes (or equivalent) in English and Maths
* Care Certificate or commitment to undertaking and achieving the Care Certificate within initial twelve weeks
* ICT basic skills
Desirable
* Vocational qualification at Level 2 in Health, Health and Social Care or sector related subject area
Experience & Knowledge
Essential
* Experience of working / communicating with the general public
* Communication with a range of different people including service users, carers and members of the multidisciplinary team
* Working in an effective team
Desirable
* Experience of working in a healthcare team environment
Skills & Abilities
Essential
* Communicates clearly in writing, verbally and using the telephone
* Demonstrates awareness of the 6C's, Trust values and Patients First Service Standards
* Able to understand the importance of how to apply Person Centred Values in the care environment: privacy, dignity, respect, active participation, equality, diversity, confidentiality
* Demonstrates an awareness of the importance of keeping the clinical environment safe and clean
* Able to use information technology devices
Desirable
* Knowledge of the Data Protection Act
* Understanding of risk management and health and safety issues, including safe manual handling
Personal Qualities
Essential
* A genuine interest in kind and compassionate caring
* Flexible approach to working hours with the ability to work an alternating shift pattern
* Able to cope with exposure to unpleasant smells and bodily fluids
* Able to deal with challenging situations
* Able to relate to all people, valuing their individual traits that contribute to team working and the outcomes of care delivery.
Person Specification
Education & Qualification
Essential
* Good general education; GCSE passes (or equivalent) in English and Maths
* Care Certificate or commitment to undertaking and achieving the Care Certificate within initial twelve weeks
* ICT basic skills
Desirable
* Vocational qualification at Level 2 in Health, Health and Social Care or sector related subject area
Experience & Knowledge
Essential
* Experience of working / communicating with the general public
* Communication with a range of different people including service users, carers and members of the multidisciplinary team
* Working in an effective team
Desirable
* Experience of working in a healthcare team environment
Skills & Abilities
Essential
* Communicates clearly in writing, verbally and using the telephone
* Demonstrates awareness of the 6C's, Trust values and Patients First Service Standards
* Able to understand the importance of how to apply Person Centred Values in the care environment: privacy, dignity, respect, active participation, equality, diversity, confidentiality
* Demonstrates an awareness of the importance of keeping the clinical environment safe and clean
* Able to use information technology devices
Desirable
* Knowledge of the Data Protection Act
* Understanding of risk management and health and safety issues, including safe manual handling
Personal Qualities
Essential
* A genuine interest in kind and compassionate caring
* Flexible approach to working hours with the ability to work an alternating shift pattern
* Able to cope with exposure to unpleasant smells and bodily fluids
* Able to deal with challenging situations
* Able to relate to all people, valuing their individual traits that contribute to team working and the outcomes of care delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Employer's website
(Opens in a new tab)
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Employer's website
(Opens in a new tab)