Excellent customer service skills are essential for this role, as you will be interacting with business customers on a daily basis via phone, email and face-to-face.
We are looking for individuals who are passionate about providing outstanding customer experiences, have a proven track record of delivering first contact resolution and can manage their time effectively to meet targets and deliver results.
About the Role
This is an exciting opportunity to join our team as an Energy Expert, where you will provide expert advice and guidance to business customers on their energy needs. You will work closely with internal teams to ensure that customer requests are completed in a timely manner and that customer satisfaction is always at the forefront.
* Main Responsibilities:
* Provide exceptional customer service to business customers via phone, email and face-to-face.
* Manage customer accounts and ensure that all requests are completed accurately and efficiently.
* Work closely with internal teams to resolve customer queries and improve customer satisfaction.
* Continuously improve processes and procedures to drive increased customer satisfaction and efficiency.
Key Skills and Qualifications
* Essential Skills:
* Excellent written and verbal communication skills.
* Strong problem-solving and analytical skills.
* Ability to work under pressure and manage multiple priorities.
* Good level of numeracy and computer literacy.
Benefits
* Generous Package:
* Competitive salary.
* Opportunities for career development and progression.
* Hybrid working arrangement.
* Cycle to work scheme, car pooling and onsite parking available.
We are committed to equality and diversity and welcome applications from all qualified candidates. If you are passionate about delivering outstanding customer service and have the skills and qualifications required for this role, please apply.