Warm, friendly, and professional approachStrong customer service experience (contact centre experience a plus)Excellent communication and IT skillsFlexible, positive, and empathetic attitudeAbility to work Mon-Fri, 8:30am-5:00pm
Main duties of the job
Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you'll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed-just great customer service skills and a passion for helping people.
About us
We're a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone.
Job responsibilities
No weekends, bank holidays, or late shiftsHybrid working after probationUp to 30 days' holiday + Birthday offWellness support & Employee Assistance ProgrammePerformance awards & discounts (Blue Light, healthcare)Learning & development through Cora AcademyCareer progression opportunitiesElectric car & cycle-to-work schemes
Person Specification
Qualifications
* Previous call centre experience
Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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