We are looking for an enthusiastic, hard‑working Receptionist/Administrator to work within the existing Reception team, providing efficient and effective reception services across the Trust on a rotational basis at the John Radcliffe Hospital, Churchill Hospital and OUH Cowley.
We are recruiting for one reception post of 37.5 hours per week. Working days are Monday to Friday 9am‑5pm (non‑negotiable).
Responsibilities
* Receive all patients and visitors and direct them to their correct destination.
* Promote a helpful and caring attitude by ensuring all individual requirements are met and everyone is treated with courtesy and respect, in line with the Trust's values.
* Represent the Trust as the first point of contact in a professional and courteous manner at all times for patients, staff and the general public. Communicate and deal effectively with patients, relatives and visitor enquiries, including those with hearing, speech or sight impediments, and assist people whose first language may not be English.
* Provide administrative support to the Complaints and PALS teams – duties may include data entry, general office duties, taking calls to the PALS service and triaging accordingly, dealing with straightforward queries and escalating more complex issues to the PALS Officers.
* Ensure the reception area is clean, tidy and presentable at all times, and report any required cleaning or repair work to the relevant helpdesk.
* Calmly manage agitated and distressed members of the public, patients and visitors. Be patient, understanding and advise them of the PALS service or, if requested, the formal complaints procedure.
Qualifications and Skills
* Reliability, flexibility and a friendly disposition.
* Well‑presented, enthusiastic, confident and capable person, a good team‑member, with excellent administrative and organisational skills.
* Self‑motivated and able to pay attention to detail.
* Exceptional communication skills, customer service and presentation.
* Confident telephone skills.
* Excellent IT skills.
* Ability to work well as part of a team.
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