Here at Virgin Active we can't get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. To do this, we recruit the very best General Managers to lead and motivate our team members in achieving operational success.
As a General Manager you will lead and inspire your team members, overseeing and being responsible for safety, standards and service throughout the club. and help to create an environment where all team members enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole.
You will ensure all members and guests receive the highest levels of customer service at all times from employees, and continually look for ways to improve the quality of the service provided. You will also ensure the prioritization of health & safety management by all Department Heads ensuring relevant policies and safe systems of work are fully implemented across all departments and all team members are adequately trained and fully aware of their responsibilities and such training is recorded.
So what qualities does an General Manager need to join Virgin Active?
You have significant operational experience within a customer facing environment, are confident with managing a P+L, and thrive when completing duty management shifts
You are confident in your leadership skills, and have experience of managing multiple team members, as well as recruitment, payroll and day to day management.
You drive a culture of coaching, and encourage training and development on an ongoing basis