Description
Summary
AQA is much more than just an awarding organisation, our purpose is to advance education by enabling teachers and students to realise their potential. Our purpose is the reason AQA exists - we are here to make a positive difference in the world by bringing out the best in teachers and students.
As a Sales Development Representative you will play a critical role in driving business growth by generating new leads and driving customer acquisition for our innovative educational assessment services, leveraging an innovative technology platform.In this role you will collaborate with teams across AQA as a supportive partner to ensure customers receive industry leading support at every stage of their customers journey. This is a critical role that requires the ability to gain an understanding of customer needs, educational technology and the education system.
To be successful in this role, you will need to be highly self-motivated and have a passion for delivering the best possible customer experience. You will demonstrate a customer centric mindset and a track record of delivering results in a dynamic environment. You will be organised, a strong communicator and possess excellent stakeholder skills which support you to engage and influence at multiple levels seniority.
Activities
You will be responsible for actively developing new sales, through proactive outbound customer contact; building relationships and engaging with prospective customers.
Primary duties include:
Identifying new opportunities to secure additional business with current customers.
Selling products and services via online (Microsoft Teams or Zoom) meetings, or via the phone and working with customers to ensure a smooth sale
Coordination with internal stakeholders to create a seamless customer experience across the sales, demonstration and onboarding.
Understanding the customers’ needs, identifying and resolving any issues.
Managing customer expectations
The post-holder will also be responsible for coordinating and actioning follow up activity such sending resources to the customers.
The role involves close collaboration with AQA Account Management and Subject Support teams, mainly through information sharing and following-up on leads generated or sharing leads.
Need to know – to be successful in this role you will need .
In-depth understanding of the EdTech market and the competitive landscape an advantage, but not essential. Training will be provided
Sound grasp of sales strategies, processes, and methodologies.
Demonstrable digital communication skills such as Teams/Zoom for product demonstrations and client meetings.
Proficiency in using CRM software, such as Microsoft Dynamics CRM .
Comprehensive understanding of the customer journey from acquisition to onboarding. Training will be provided.
Personal specification
Prior experience in a sales development role, EdTech or Assessment Services sector experience an advantage.
Demonstrated ability in achieving sales quotas and objectives.
Excellent listening, communication and negotiation skills.
Self-motivated & ambitious with a strong drive to succeed.
Exceptional remote people skills, capable of connecting and establishing rapport with clients and team members.
Commitment to continuous learning and personal growth.
Ability to thrive in a dynamic, high-growth environment.